Refunds and Returns Policy
Due to the nature of the products we sell, we do not accept returns or exchanges for non-defective items.
Please double check your order before placing it to ensure correct, shipping address, size, color, quantities, etc.
Damages, incorrect items and/or other issues
We inspect all items we send out, however, sometimes it is possible to receive a damaged item. If you think you have a damaged or defective item, please contact us at business@JeepGirlMafia.com within 3 business days of receiving your order.
Shipping Policy
All non-custom orders are processed within 7 business days. Custom orders are processed within 7-14 days. If we are experiencing a high volume of orders, shipments may be delayed a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Damages
International Shipping Policy
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You have 30 days from the estimated delivery date to inform business@JeepGirlMafia.com that you didn't receive your order. Once you've informed us there's a problem, please allow 3 business days to provide a delivery update or offer a replacement.
If your package is lost, missing or you suspect it has been stolen you must contact us within 5 days of the marked delivery date of your order to file a lost/stolen package claim.
Please be sure you check with neighbors, roommates family members or anyone else who may have been present at the time the package was delivered.
Please check all potential delivery locations at your address. Carrier may have placed it in a secure location out of view of the street, such as under a mat or near a back entrance.
We ensure every order ships safely and in a timely manner from our vendors.
JGMC does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds for packages that the carrier confirms as being delivered.